All TSports trampolines carry a 1-year limited warranty against manufacturing defects in materials and workmanship. It starts on the delivery date. It covers normal recreational use at home. It is given to the original purchaser and stays valid if you move address. It is in addition to your rights under UAE consumer protection law, not instead of them. The sections below set out what is and is not covered.
COVERED — MANUFACTURING DEFECTS
These main parts are covered against faults present from the factory:
• Steel frame & legs — the main frame and leg tubing, against defective welds, joints or fixings from the factory
• Enclosure poles — the net support poles and their factory-fitted mounting brackets
• Internal hardware — factory-fitted bolts, brackets and structural fasteners
• Frame coating — coating failure confirmed to result from a manufacturing defect, not from outdoor exposure
NOT COVERED — NORMAL WEAR & CONSUMABLE PARTS
Wear and tear on these parts is not covered. A genuine manufacturing defect in any of them is covered like any other part:
• Jumping mat — stretching, thinning, tearing or UV fading of the PP mat from normal use and sun exposure
• Springs — loss of tension, stretching or rust over time
• Spring padding — splitting, fading or weathering of the PVC and PE padding
• Safety net — tearing, laddering, zip failure or UV degradation of the PE net
• Attachments — basketball hoops, monkey bars, boxing bags, swings, tents, ladders and all other accessories
• Cosmetic condition — scratches, scuffs, dents and finish fading
NOT COVERED — DAMAGE FROM THESE CAUSES
Damage caused by any of the following is not covered. The rest of the warranty still applies:
• Exceeding the stated maximum user weight, or more than one user bouncing at a time
• Any physical tampering, modification, drilling or alteration by anyone other than an authorized TSports technician
• Any disassembly, re-assembly or relocation of the trampoline not carried out by TSports
• Leaving the trampoline unanchored, or failing to secure or dismantle it in high winds
• Somersaults, stunts or any use outside normal recreational bouncing
• Impact, force, accidents, mishandling or transport by the customer
• Unauthorized repairs or use of non-original replacement parts
HOW TO CLAIM
• Send photos or a short video of the fault, with your invoice or order number, on WhatsApp to +971 55 918 4887 or by email to info@tetsports.com.
• We inspect the fault, from your photos or in person, and tell you what we found and why.
• For a covered defect we repair it or replace the faulty part free of charge. If a repair is not possible, we replace the trampoline.
• Some parts come from the factory by sea and can take several weeks to arrive. We tell you the expected date when we confirm the claim.
