All TSports billiard tables carry a 1-year limited warranty against manufacturing defects in materials and workmanship. It starts on the delivery date. It covers recreational play at home or in a games room, including staff recreation rooms at work. It does not cover tables in clubs, cafés or other venues open to paying players. It is given to the original purchaser and stays valid if you move address. It is in addition to your rights under UAE consumer protection law, not instead of them. The sections below set out what is and is not covered.
COVERED — MANUFACTURING DEFECTS
These main parts are covered against faults present from the factory:
• Frame & body — the main structural frame and support legs, against defective welds or joints
• Slate / playing bed — cracking or warping confirmed to result from a manufacturing defect, not impact or moisture
• Cushion rail bodies — manufacturing faults in the rail structure and its factory mounting
• Pockets & pocket mounts — structural fittings that fail due to a production defect
• Levelers & internal hardware — factory-fitted bolts, brackets and structural fasteners
NOT COVERED — NORMAL WEAR & CONSUMABLE PARTS
Wear and tear on these parts is not covered. A genuine manufacturing defect in any of them is covered like any other part:
• Cloth / felt — wear, fading, tearing, staining, stretching or burns
• Cushion rubber — any loss of bounce or hardening over time from normal use
• Pocket nets / leather — fraying, stretching or tearing
• Accessories — cues, balls, chalk, racks, triangles, brushes and covers
• Cosmetic condition — scratches, scuffs, dents, chips and finish fading
NOT COVERED — DAMAGE FROM THESE CAUSES
Damage caused by any of the following is not covered. The rest of the warranty still applies:
• Any physical tampering, modification, drilling, or alteration of the table by anyone other than an authorized TSports technician
• Any disassembly, re-assembly, or relocation of the table not carried out by TSports
• Liquid spills, water or damp, or use or storage outdoors
• Sitting, standing or leaning on the table, or placing heavy objects on the playing surface
• Impact, force, accidents, mishandling or transport by the customer
• Use outside the use stated at the top of this warranty
• Unauthorized repairs or use of non-original replacement parts
HOW TO CLAIM
• Send photos or a short video of the fault, with your invoice or order number, on WhatsApp to +971 55 918 4887 or by email to info@tetsports.com.
• We inspect the fault, from your photos or in person, and tell you what we found and why.
• For a covered defect we repair it or replace the faulty part free of charge. If a repair is not possible, we replace the table.
• Some parts come from the factory by sea and can take several weeks to arrive. We tell you the expected date when we confirm the claim.
