All TSports basketball stands carry a 1-year limited warranty against manufacturing defects in materials and workmanship. It starts on the delivery date. It covers normal use at home or commercially. It is given to the original purchaser and stays valid if you move address. It is in addition to your rights under UAE consumer protection law, not instead of them. The sections below set out what is and is not covered.
COVERED — MANUFACTURING DEFECTS
• Pole & frame — main support pole(s) and frame, against defective welds or joints
• Backboard mounting bracket — factory-fitted brackets and mounting hardware that fail due to a production defect
• Rim structure — the rim itself (not the net), against defects in the steel
• Base / stand shell — structural cracks in the base resulting from a manufacturing defect, not impact or overfilling
NOT COVERED — NORMAL WEAR & CONSUMABLE PARTS
• Backboard — cracking, shattering or breakage caused by impact, dunking, hanging or weather exposure
• Net — fraying, stretching or tearing
• Padding & decals — wear, fading or tearing of backboard padding, pole pads or graphics
• Powder coating / paint — scratches, scuffs, chipping or rust from outdoor exposure
• Base — punctures, cracks or leaks from impact, overfilling or freezing of water fill
NOT COVERED — DAMAGE FROM THESE CAUSES
• Hanging, swinging on, or applying body weight to the rim, net or backboard
• Assembly not carried out according to the manufacturer's instructions
• Leaving the base empty or underfilled and using the unit, resulting in tip-over damage
• Any physical tampering, drilling or modification of the unit
• Impact, force, accidents, mishandling or transport by the customer
• Unauthorized repairs or use of non-original replacement parts
HOW TO CLAIM
• Send photos or a short video of the fault, with your invoice or order number, on WhatsApp to +971 55 918 4887 or by email to info@tetsports.com.
• We inspect the fault, from your photos or in person, and tell you what we found and why.
• For a covered defect we repair it or replace the faulty part free of charge. If a repair is not possible, we replace the stand.
• Some parts come from the factory by sea and can take several weeks to arrive. We tell you the expected date when we confirm the claim.
